Last updated: February 2026
Australian Water Asset Services is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains what personal information we collect, how we use it, why we use it, and the steps we take to protect it. This Policy applies to all interactions with our business, including our website, digital platforms, communications, and services, collectively referred to as the Online Services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our Online Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described, you should discontinue use of the Online Services.
We collect personal information when you interact with Australian Water Asset Services, including when you submit enquiries, request quotes, engage our services, or communicate with us through our website or other channels. The information collected may include your name, business name, email address, phone number, service location details, and any information you voluntarily provide as part of your enquiry or correspondence.
We also collect technical information automatically when you access our website. This may include IP address, browser type, device information, operating system, pages viewed, and interaction data. This information is collected to maintain website functionality, monitor performance, and improve user experience.
We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that such information has been collected, it will be removed promptly.
Australian Water Asset Services does not request sensitive information such as government identifiers, health data, or financial account details through its Online Services. If sensitive information is voluntarily provided, it will be handled only where reasonably necessary and permitted under Australian law.
We use personal information solely for legitimate business purposes. These purposes include responding to enquiries, providing water asset inspection and maintenance services, managing client relationships, processing service requests, maintaining business records, improving our services, and complying with legal and regulatory obligations.
Personal information is not used for unrelated purposes without consent or lawful authority.
Personal information is collected and handled only where it is reasonably necessary for our business activities, where consent has been provided, or where required by law. In some circumstances, personal information is necessary to enter into or perform a contract with you or to meet statutory or regulatory requirements.
Our website may use cookies and similar technologies to support functionality, analyse usage patterns, and improve website performance. These technologies do not directly identify individuals but may collect technical and usage data.
You may disable cookies through your browser settings. Disabling cookies may affect the availability or performance of certain website features.
Third-party analytics tools may be used to assist us in understanding website usage. These providers process information in accordance with their own privacy policies.
We may disclose personal information to third parties where reasonably necessary to operate our business. This may include IT service providers, website hosting providers, professional advisers, and contractors engaged to deliver services on our behalf.
We do not sell or rent personal information. Any disclosure is limited to what is necessary and subject to appropriate confidentiality and security obligations.
Some service providers may store or process information outside Australia. Where overseas disclosure occurs, reasonable steps are taken to confirm that the recipient handles personal information in a manner consistent with Australian privacy requirements.
We take reasonable technical, administrative, and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure hosting environments, access controls, and ongoing monitoring.
While safeguards are maintained, no system can be guaranteed to be fully secure. If a data breach occurs that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under Australian law.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or to meet legal and regulatory requirements. When personal information is no longer required, it is securely deleted or anonymised.
You may request access to personal information we hold about you or request correction of information that is inaccurate, outdated, or incomplete. Requests can be made through our website. We may require verification of identity before processing a request.
If you believe your privacy has not been handled in accordance with this Policy or Australian privacy law, you may submit a complaint. We will review the matter and respond within a reasonable timeframe. If the issue is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner.
Our Online Services may contain links to external websites or services. We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply once you leave our website.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, or business practices. The Last Updated date will be revised accordingly. Continued use of the Online Services constitutes acceptance of the updated Policy.
For privacy-related enquiries, access requests, or complaints, please contact us through the contact form on our website at: https://waterassetservices.com.au/ or call us at: +61285827081
Your Privacy
We handle personal information responsibly, transparently, and in line with Australian privacy law across all interactions and services.
